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We care about all of our customers and are passionate about delivering excellent service to everyone that visits our facilities.

We want to hear from you, when you think we’ve got something right, if you have any suggestions on how we could improve or if you think we have got something wrong.




There are lots of ways for you to get in touch.

  • Talk to any member of staff when visiting any of our facilities
  • Complete one of our ‘Tell it Like It Is’ forms available at all of our centres or fill in our short customer survey
  • Take part in one of our Tweet the Manager sessions with our Leisure Centre Managers. Session dates and times can be found below
  • Visit the Contact Us section of the website and select Customer Services from the drop down menu


Customer Charter

Our Customer Charter details our service standards.

pdficon largeDownload our Customer Charter.


Customer Survey
Tweet The Manager 2016

We are committed to the continuous improvement of the services we provide and are keen to gain feedback from our customers on how we are performing.

Our Tweet the Manager sessions provide an opportunity for our customers to voice their opinions on an informal basis.  Our next Tweet the Manager takes place on Thursday 19 May, 12pm-1pm with Jim Campbell-Marshall, Centre Manager for Danes Camp Leisure Centre. Join Jim during your lunch break for a live Tweet Chat where he will be answering your questions on Danes Camp.

Tweet us @trilogyleisure

Use hashtag #DCJim


Previous Tweet The Manager Minutes

pdficon large Jim Campbell-Marshall, Centre Manager, Danes Camp Leisure Centre, April 2016


Complaints Procedure